Holiday Return Policy

All items purchased between October 3rd, 2020 thru Dec. 24th, 2020 now have until January 31st, 2021 to be returned.

Updated: 10/3/2020

We carefully package all of our orders with the utmost care. But we understand various situations may result in you needing to return an item you purchased from the Ohio Mercantile. We allow till January 31st, 2021 for Returns in certain situations.

Damaged item: If the item you purchased arrives damaged please notify us within 5 business days of the receipt date and we can replace or refund.

Not Happy with item/Already Have: If for some reason you are not happy with the item you purchase or you already own it or the person you purchased it for has it, you are welcome to return the item by January 31, 2021.

Return Processing and Information

  • All return requests must include an RMA Number.  Fill-out the form below to receive your RMA Number.
  • All items must be returned in their entirety in original condition, packaging, paperwork, original parts, etc.
  • Items sent to you in Mint Condition must be returned in Mint Condition.
  • For Refunds we will always issue refund back to the original funding source. The timing for your refund to post to your account depends on your bank.